RBC Dominion Securities Branch, Richmond BC

Job ID: 130173

Apply online: https://careers.peopleclick.com/careerscp/client_rbc/external/search.do

Position Purpose:

The RBC Dominion Securities Branch located in Richmond, BC is looking for an Associate to join the team in maintaining, developing and growing an Investment Advisor’s business by providing clients exceptional service in an efficient and professional manner. The ideal candidate should have at least one year experience in the investment field working as an assistant/associate and be fully IDA licensed.

Key Accountabilities:

(1) Client Service:

-Input and follow-up on client orders as directed by IA’s

-Meet and greet prospects and clients

-Investigate and follow-up on all client inquiries

-Utilize contact management system for all necessary follow up

(2) Administrative:

-Investigate and resolve inquiries and complaints related to accounts and refer to the Investment Advisor where appropriate

-Follow-up on client trades to ensure proper settlement and delivery

-Maintain current knowledge of client accounts by reviewing daily activity online and on applicable reports

-Maintain client files

-Ensure clients’ accurate and timely completion of all necessary documentation and forward to appropriate Branch contact

-Utilize contact management system for daily task management

-Documentation & New Accounts Openings

- Research

(3) Clerical:

-Print reports and distribute them accordingly

-Faxing and photocopying

-Word processing

Position Challenges:

-Ability to prioritize daily tasks

-Ensure daily communication with your Investment Advisors

-Ability to deliver results with shifting priorities

-Ability to deal with varying personalities with internal and external clients

-Can not make recommendations to buy, sell or switch securities unless directed by IA’s

Job Requirements: (Knowledge/ Experience):

-Excellent command of English language

-Good telephone Manner

-Customer Service

-CSC & CPH is required

-Knowledge of the firm’s operations, policies and procedures regarding client accounts, including internal control policies

-Excellent organizational skills

-Effective communication skills

-Ability to successfully multi-task

-Strong Microsoft Office skills

Required Skills/ Competencies/ Attributes:

Education:

BA/BS

Required Accreditation(s):

CSC & CPH is mandatory

Special Conditions:

Must be fluent in English, Mandarin & Cantonese

Diversity:

Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.